Support Center
Troubleshooting
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Scan errors
Occasionally you may receive errors while scanning your videos. Here are possible causes: You already conv...
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Activation errors (PC only)
It looks like we had trouble starting your trial or activating the app. These types of issues require a little...
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Sending troubleshooting logs
We may come across an issue that we can't figure out on our own. In these rare cases we'll need to take a look...
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Sending us your footage
If Highlight Hunter has trouble finding your highlights, we may ask you to send us your footage so we can take...
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How to install a video player
Highlight Hunter for PC requires QuickTime (recommended) or Windows Media Player to preview your highlights. ...
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Video playback is slow
Occasionally you may notice a 60 frames per second video playing at half speed. This is an issue in Windows Me...
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Missing codecs (PC only)
Sometimes your computer doesn't have the files it needs to play your videos. 99% of the time, this can be fixe...