Support Center
Purchase and Activation (PC only)
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What is License Activation?
Activation is a set of simple and quick steps taken upon installation in order to begin using your application...
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During activation what information is passed to the server?
No personal information or information about your computer configuration are transferred. There is a one-way h...
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Can I move the app to another computer?
Yes, this can be done easily. It is simply a matter of uninstalling the application on one computer, reinstall...
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What is the password for?
The password uniquely identifies your license. You will need the password if you ever need to reactivate your ...
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What is the email address for and is it mandatory?
The email address on the trial dialog is required. This is so we can follow up with you (no more than once) to...
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Will changes to my computer cause my app to stop working?
There are no changes that will cause a permanent disabling of the software. Major changes (disk reformat being...
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How often will my app connect to the activation server via the Interne...
Your app uses the Internet when it is first installed, when it is reactivated (such as after a disk reformat a...
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What if I have forgotten my password and did not provide an email addr...
During a reactivation the previously provided password is required. If the password has been lost and cannot b...
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I have entered my code and password correctly with a new password to d...
Verify that you have an Internet Connection (by browsing using Microsoft’s IE). Your new password must be a ne...
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Does the internet connection speed affect activation? Will dial-up acc...
The amount of data transferred during activation is very small. Any stable internet connection will work. Slow...